Strategic Growth & Partnerships Lead

West Midlands Support Services; Birmingham; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

West Midlands Support Services Ltd in Birmingham is seeking a Business Development Manager to shape service portfolios across security and facilities management and drive growth with senior leadership. You will lead client engagement and develop strategies to win new business and maintain high customer satisfaction.

The role also includes recruiting and developing junior sales staff, producing market insights, and presenting proposals to support executive decisions and market positioning.

Responsibilities

• Shape service portfolios with senior leadership to set commercial objectives and growth priorities.
• Engage with clients and partners to assess needs, on-site evaluations, and pricing/quality feedback.
• Collect sales metrics, draft proposals, and research new markets and service trends.
• Oversee key accounts to maintain strong relationships and high satisfaction.
• Lead recruitment, onboarding, and development of junior sales staff.
• Produce insights and recommendations for executives on sales strategy and market positioning.
• Monitor offerings and competitors to drive service improvements and market advantage.

Skills

Client engagement

Market research

Sales analytics

Proposal development

Account management

Team leadership

Strategic planning

Job description

West Midlands Support Services Ltd in Birmingham is seeking a Business Development Manager to shape service portfolios across security and facilities management and drive growth with senior leadership. You will lead client engagement and develop strategies to win new business and maintain high customer satisfaction.

The role also includes recruiting and developing junior sales staff, producing market insights, and presenting proposals to support executive decisions and market positioning.