Strategic Growth Director

ICP; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

ICP is seeking a Client Growth Director in London to own commercial growth across assigned accounts. You will build trusted relationships with senior client stakeholders, shape engagements and drive renewals, upsell and cross-sell in collaboration with cross-functional teams.

The role emphasizes strategic advisory leadership, strong governance of pricing and terms, and a partnership with Delivery to align on client outcomes and margins. This is a high-impact, growth-focused leadership position.

Qualifications

• Proven track record building senior, trusted relationships in an enterprise environment.
• Experience owning complex, multi-stakeholder commercial processes and negotiating MSAs/SOWs.
• Comfort bringing an independent point of view to senior client stakeholders.
• Strong CRM discipline (HubSpot preferred) and reliable forecasting.
• Ability to operate in a split growth/delivery model with delivery leads.

Responsibilities

• Own the end-to-end commercial process for assigned accounts, from opportunity shaping to agreement.
• Lead commercial discussions with the client and manage internal and client-side legal, finance and procurement on MSAs, contracts and SOWs.
• Shape solutions and build proposals; own the commercial narrative, pricing and negotiation.
• Convene and co-chair Quarterly Business Reviews with the Engagement Lead and senior client stakeholders.
• Maintain account health, renewals and growth through upsell and cross-sell.
• Collaborate across ICP to ensure coverage, internal expertise and aligned campaigns.

Skills

Senior relationship management

Enterprise account management

Forecasting & pipeline management

Cross-functional collaboration

Job description

ICP is seeking a Client Growth Director in London to own commercial growth across assigned accounts. You will build trusted relationships with senior client stakeholders, shape engagements and drive renewals, upsell and cross-sell in collaboration with cross-functional teams.

The role emphasizes strategic advisory leadership, strong governance of pricing and terms, and a partnership with Delivery to align on client outcomes and margins. This is a high-impact, growth-focused leadership position.