Strategic Account Director: Growth & Client Impact

IDX™; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working (Tue/Wed/Thu in office)

Health cash plan

Mental Health support (EAP)

Private medical insurance

Discounted gym membership

TechScheme and Shop Street access

Culture Committee

Job summary

IDX is seeking an Account Director to own a portfolio of client accounts, building trusted relationships and uncovering new opportunities. You’ll drive delivery, strategic thinking and commercial success for investor relations and corporate communications projects.

With responsibility for revenue and renewals, you’ll lead senior-level engagement, shape proposals, and collaborate with cross-functional teams. This role offers hybrid working in London with global exposure.

Qualifications

• Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment.
• Proven experience managing multiple client accounts simultaneously.
• Commercial awareness with experience working to revenue targets.
• Strong project and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to identify opportunities and contribute to account growth.
• Collaborative, proactive and detail-oriented approach.

Responsibilities

• Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact.
• Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement.
• Develop a strong understanding of client business models, investor relations strategies and communications agendas.
• Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Manage a defined revenue target across multiple client accounts.
• Support client retention through consistent delivery, clear communication and value demonstration.
• Take an active role in renewals, including preparing renewal proposals and negotiations.
• Identify upsell and cross-sell opportunities within existing accounts and elevate larger growth opportunities as appropriate.
• Proactively identify client needs, white space and potential opportunities for additional services.
• Develop new buying and influencer contacts within client organisations.
• Own the development of proposals, pricing and recommendations, with business support.
• Support competitive tenders and new business pitches alongside senior team members.
• Oversee the delivery of projects and retainers across assigned accounts.
• Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency.
• Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards.
• Identify and manage risks, issues and dependencies proactively.
• Work collaboratively with senior leadership to support overall account strategy.
• Contribute to knowledge sharing and best practice within the Account Management team.
• Participate in IDX events, industry activities and agency initiatives.

Skills

Account management

Relationship management

Commercial awareness

Project management

Communication

Job description

IDX is seeking an Account Director to own a portfolio of client accounts, building trusted relationships and uncovering new opportunities. You’ll drive delivery, strategic thinking and commercial success for investor relations and corporate communications projects.

With responsibility for revenue and renewals, you’ll lead senior-level engagement, shape proposals, and collaborate with cross-functional teams. This role offers hybrid working in London with global exposure.