Growth Strategy Director for Enterprise Accounts

Icpnet; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Paid time off

Volunteer time off

Summer Fridays

Medical benefits

Dental benefits

Vision benefits

Mental health support

Savings plan

Job summary

ICP is a global leader in Content Operations with offices in London. The Client Growth Director role leads commercial growth across a portfolio of ICP accounts, focusing on renewals, upsell and cross-sell.

You will partner with delivery to ensure value, margin and client satisfaction, and drive whitespace exploration with HubSpot as the backbone. We seek a relationship-focused, growth-minded professional with a track record in enterprise settings, strong CRM discipline, and the ability to

Qualifications

• Proven track record building trusted relationships in enterprise accounts.
• Experience owning complex multi-stakeholder commercial processes.
• Ability to bring an independent POV to senior client stakeholders.
• Strong CRM discipline and forecasting.
• Comfort in a split growth/delivery model.

Responsibilities

• Be a trusted growth advisor anchored in client context and industry trends.
• Build and maintain relationships across the account's whitespace roster.
• Own annual commercial growth targets across the portfolio (renewals, upsell, cross-sell).
• Lead end-to-end commercial processes, MSAs, SOWs and contracts.
• Partner with the Engagement Lead on delivery, margins, and NPS.
• Collaborate with Marketing, Delivery, Finance and Legal to ensure smooth handovers and governance.
• Maintain pipeline coverage and HubSpot data quality, forecasting weekly.

Skills

Senior relationship building

Strategic advisory

CRM discipline

Sales governance

Cross-functional collaboration

Tools

HubSpot

Job description

ICP is a global leader in Content Operations with offices in London. The Client Growth Director role leads commercial growth across a portfolio of ICP accounts, focusing on renewals, upsell and cross-sell.

You will partner with delivery to ensure value, margin and client satisfaction, and drive whitespace exploration with HubSpot as the backbone. We seek a relationship-focused, growth-minded professional with a track record in enterprise settings, strong CRM discipline, and the ability to