Strategic Fleet Relationship Manager

Zenith Vehicles; United Kingdom; On-site; GBP 56,000 - 68,000; Full time

Benefits offered by this job

EV Car or Car Allowance

Pension - 6.25% employer contribution

24 days annual leave

Buy/Sell holidays

Flexible benefits

Tech Scheme

Car Sacrifice Scheme

Cycle to Work Scheme

Season Ticket Loans

AA breakdown cover

Perks at Work discounts

Job summary

Zenith is seeking an experienced Customer Relationship Manager in the UK to manage a portfolio of corporate customers, build trusted relationships and drive value from partnerships. You will work with stakeholders across Zenith to deliver exceptional outcomes and identify opportunities for growth while ensuring customer retention.

You will engage with day-to-day contacts and senior decision-makers, balancing customer priorities with business performance.

Qualifications

• Experience managing customer relationships within fleet, leasing or similar B2B fleet environment.
• Ability to build credibility with Fleet Managers, Procurement teams, HR and senior leaders.
• Strong understanding of UK fleet industry dynamics and market trends.

Responsibilities

• Manage a portfolio of corporate customers and build trusted relationships.
• Understand customer objectives, challenges and priorities.
• Contribute to customer retention, growth and renewal strategies.
• Lead customer review meetings and performance discussions.
• Identify opportunities to grow fleet size and engagement with Zenith products.
• Use customer insight and market trends to make proactive recommendations.
• Collaborate with Sales, Operations, Product and Finance to deliver outcomes.
• Own customer actions and ensure successful resolution.
• Produce high-quality reporting and presentations for customers and internal stakeholders.
• Act as voice of the customer balancing commercial priorities.
• Support renewal of contracts and long-term retention.
• Build relationships with senior customer contacts and decision makers.

Skills

Fleet management

Customer relationships

Stakeholder management

Data-driven insights

Commercial acumen

Job description

Zenith is seeking an experienced Customer Relationship Manager in the UK to manage a portfolio of corporate customers, build trusted relationships and drive value from partnerships. You will work with stakeholders across Zenith to deliver exceptional outcomes and identify opportunities for growth while ensuring customer retention.

You will engage with day-to-day contacts and senior decision-makers, balancing customer priorities with business performance.