Customer Relationship Manager

Zenith Group; United Kingdom; Remote; GBP 56,000 - 68,000; Full time

Benefits offered by this job

Competitive base salary up to £62,000

Excellent commission structure

EV Car or Car Allowance

Pension - 6.25% employer contribution

24 days annual leave + birthday + bank

Job summary

Zenith Group, the UK's leading independent leasing and fleet management provider, is seeking an experienced Customer Relationship Manager to nurture corporate partnerships and drive value across your portfolio.

You will work with senior stakeholders to tailor strategies, lead reviews, and retain and expand contracts by delivering across Sales, Operations and Finance. This role offers visibility and impact across the business.

Qualifications

• Experience managing customer relationships within B2B fleet/leasing.
• Ability to build trusted relationships with senior stakeholders.
• Strong commercial focus with ability to balance customer needs and profitability.

Responsibilities

• Manage a portfolio of Corporate customers, building strong relationships.
• Understand customer objectives and priorities to support retention and growth.
• Lead reviews, governance sessions and performance discussions with clients.
• Identify opportunities to grow fleet size and engagement with Zenith's services.
• Collaborate with Sales, Operations, Product and Finance to deliver outcomes.
• Own customer actions through to resolution and provide reporting.

Skills

Relationship management

Client engagement

Stakeholder management

Commercial awareness

Data-driven decision making

Presentation skills

Job description

At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years. As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.

We partner with some of the UK's most recognisable brands, delivering contract hire, salary sacrifice and fleet management solutions. Following continued investment in our Corporate division, growth across our customer portfolio and a clear strategy for the future, we're looking for an experienced Customer Relationship Manager to join our team.

This is an opportunity to work closely with customers, understand what matters most to them and help them get the very best from their partnership with Zenith. You'll build trusted relationships, provide expert guidance and bring together colleagues from across the business to deliver great outcomes.

If you're already building customer relationships within the fleet, leasing or mobility sector and want greater ownership, customer exposure and strategic influence, this could be the perfect next step.

What's the Role

You'll work with customers to understand their priorities, explore opportunities for improvement and help them navigate an evolving fleet and mobility landscape. No two customers are the same, so you'll need to be naturally curious, commercially aware and focused on building long-term partnerships.

You'll have the opportunity to work with stakeholders at all levels, from day-to-day operational contacts through to senior decision-makers, helping ensure our customers continue to achieve value from their relationship with Zenith.

Key Responsibilities

• Manage a portfolio of Corporate customers, building strong and trusted customer relationships.
• Develop a deep understanding of customer objectives, challenges and priorities.
• Contribute to customer retention, growth and renewal strategies across your portfolio.
• Lead customer review meetings, governance sessions and performance discussions.
• Identify opportunities to grow fleet size, improve customer performance and increase engagement with Zenith's products and services.
• Use customer insight, operational data and market trends to make proactive recommendations.
• Collaborate across Sales, Operations, Product and Finance teams to deliver customer outcomes.
• Own customer actions, issues and opportunities through to successful resolution.
• Produce high-quality reporting, insights and presentations for both customers and internal stakeholders.
• Act as the voice of the customer within Zenith while balancing commercial and operational priorities.
• Support the successful renewal of customer contracts and long-term customer retention.
• Build relationships with stakeholders at all levels, including senior customer contacts and decision makers.

What You'll Bring

We're looking for someone who already has experience managing customer relationships within the fleet, leasing or a similar B2B fleet environment. To be successful in this role, you'll bring both relationship management skills and an understanding of the challenges and opportunities facing fleet customers today.

• Strong working knowledge of the UK fleet industry, including vehicle leasing, contract hire, fleet management solutions and the wider market dynamics that influence customer fleet strategies.
• Experience managing and developing customer relationships within a B2B environment, taking ownership of customer outcomes, retention and growth.
• Experience contributing to customer relationship plans, growth strategies, renewal strategies or fleet optimisation initiatives.
• Experience building credibility with a broad range of stakeholders, including Fleet Managers, Procurement teams, HR stakeholders and senior business leaders.
• Experience using data, customer insight and market trends to identify opportunities, solve challenges and influence decision-making.
• Experience leading customer reviews, presenting recommendations and communicating business performance to customer stakeholders.
• Strong commercial awareness, with the ability to balance customer objectives with business performance and profitability.

You'll Be Particularly Successful If You...

• Enjoy helping customers shape fleet strategy rather than simply managing operational activity.
• Can spot opportunities to improve customer outcomes while driving commercial growth.
• Are looking to develop towards senior relationship management or Customer Relationship Director roles.

What's in it for You

• Competitive base salary up to £62,000
• Excellent commission structure
• EV Car or Car Allowance
• Pension - 6.25% employer contribution
• 24 days annual leave & 1 day for your birthday plus bank holidays
• The option to buy or sell holidays (+5 or -3)
• Flexible benefits where employee can opt into additional benefits such as PMI for your family, dental, cycle to work scheme, critical illness cover and more
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, AA breakdown cover
• Perks at Work – save money on everyday essentials with access to a shopping discounts site.
• Support for your wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders

Why Zenith?

• Our customers trust us - partnering with some of the UK's largest and most recognisable brands.
• Our people stay with us - we've built a collaborative, supportive culture where people are empowered to make an impact.
• We're ambitious - backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
• We're award-winning - including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
• We're leading the transition to sustainable mobility - with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
• We're invested in your future - offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.