Strategic Fleet Account Executive - Data Insights

Zenith Group; Leeds; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Pension contribution (6.25%)

Life Cover

On-site GP (self & family)

AA breakdown cover

Referral scheme

Sports and Social club

Free parking

Onsite bistro

Perks at Work discounts

Job summary

Zenith Group is seeking an Account Executive in Leeds to support and grow customer accounts with a focus on delivering high‑quality service and commercial value. You will work with customers and internal teams to review performance, produce insightful MI, and drive fleet efficiency.

The role requires strong organisational skills, excellent communication, and experience working to KPIs and SLAs. A proactive, solutions-focused mindset and collaborative approach are essential.

Qualifications

• Excellent customer service and communication skills.
• Previous experience in a customer-focused environment.
• Account management experience.
• Strong administration and numerical skills, with the ability to interpret and analyse data.
• Experience working to KPIs, SLAs, and performance targets.
• Experience managing stakeholder relationships across multiple levels.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer complaints and resolving issues effectively.

Responsibilities

• Building and maintaining strong relationships with customers and internal stakeholders.
• Producing management information and reports to support business and customer requirements.
• Conducting customer reviews, leading meetings, and preparing professional review packs.
• Analysing data to identify trends, opportunities, and fleet efficiencies.
• Supporting the achievement of department budgets, KPIs, SLAs, and performance targets.
• Ensuring systems, records, and documentation are maintained accurately and kept up to date.
• Managing customer queries and resolving issues to deliver positive outcomes.
• Identifying opportunities to maximise value for customers and support business growth.
• Acting as a role model for customer service excellence and Zenith's values, while supporting and mentoring colleagues where appropriate.

Skills

Customer service

Communication

Account management

Administration

Numerical skills

Excel

Data analysis

KPIs & SLAs

Stakeholder management

Attention to detail

Problem solving

Tools

Microsoft Excel

Job description

Zenith Group is seeking an Account Executive in Leeds to support and grow customer accounts with a focus on delivering high‑quality service and commercial value. You will work with customers and internal teams to review performance, produce insightful MI, and drive fleet efficiency.

The role requires strong organisational skills, excellent communication, and experience working to KPIs and SLAs. A proactive, solutions-focused mindset and collaborative approach are essential.