Account Executive

Zenith Group; Leeds; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Pension contribution (6.25%)

Life Cover

On-site GP (self & family)

AA breakdown cover

Referral scheme

Sports and Social club

Free parking

Onsite bistro

Perks at Work discounts

Job summary

Zenith Group is seeking an Account Executive in Leeds to support and grow customer accounts with a focus on delivering high‑quality service and commercial value. You will work with customers and internal teams to review performance, produce insightful MI, and drive fleet efficiency.

The role requires strong organisational skills, excellent communication, and experience working to KPIs and SLAs. A proactive, solutions-focused mindset and collaborative approach are essential.

Qualifications

• Excellent customer service and communication skills.
• Previous experience in a customer-focused environment.
• Account management experience.
• Strong administration and numerical skills, with the ability to interpret and analyse data.
• Experience working to KPIs, SLAs, and performance targets.
• Experience managing stakeholder relationships across multiple levels.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer complaints and resolving issues effectively.

Responsibilities

• Building and maintaining strong relationships with customers and internal stakeholders.
• Producing management information and reports to support business and customer requirements.
• Conducting customer reviews, leading meetings, and preparing professional review packs.
• Analysing data to identify trends, opportunities, and fleet efficiencies.
• Supporting the achievement of department budgets, KPIs, SLAs, and performance targets.
• Ensuring systems, records, and documentation are maintained accurately and kept up to date.
• Managing customer queries and resolving issues to deliver positive outcomes.
• Identifying opportunities to maximise value for customers and support business growth.
• Acting as a role model for customer service excellence and Zenith's values, while supporting and mentoring colleagues where appropriate.

Skills

Customer service

Communication

Account management

Administration

Numerical skills

Excel

Data analysis

KPIs & SLAs

Stakeholder management

Attention to detail

Problem solving

Tools

Microsoft Excel

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years. We're passionate about delivering exceptional service and building long-lasting relationships with our customers. We're looking for an enthusiastic and customer-focused Account Executive to join our Account Management team in Leeds.

This is an exciting opportunity for someone who enjoys developing client relationships, analysing data, identifying opportunities for improvement, and delivering outstanding customer experiences. You'll work closely with customers and internal stakeholders to support fleet performance, maximise efficiencies, and ensure service excellence across a portfolio of accounts.

What You'll Be Doing

As an Account Executive, you'll play a key role in supporting and developing customer accounts while delivering high-quality service and commercial value.

Key responsibilities include:

• Building and maintaining strong relationships with customers and internal stakeholders.
• Producing management information and reports to support business and customer requirements.
• Conducting customer reviews, leading meetings, and preparing professional review packs.
• Analysing data to identify trends, opportunities, and fleet efficiencies.
• Supporting the achievement of department budgets, KPIs, SLAs, and performance targets.
• Ensuring systems, records, and documentation are maintained accurately and kept up to date.
• Managing customer queries and resolving issues to deliver positive outcomes.
• Identifying opportunities to maximise value for customers and support business growth.
• Acting as a role model for customer service excellence and Zenith's values, while supporting and mentoring colleagues where appropriate.

What We're Looking For

We're seeking a highly organised individual with excellent communication skills and a passion for building strong customer relationships.

Essential Skills & Experience

• Excellent customer service and communication skills
• Previous experience working in a customer-focused environment
• Account management experience.
• Strong administration and numerical skills, with the ability to interpret and analyse data.
• Advanced Microsoft Office skills, particularly Excel.
• Experience working to KPIs, SLAs, and performance targets.
• Experience managing stakeholder relationships across multiple levels.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer complaints and resolving issues effectively.

Desirable Skills & Experience

• Knowledge of the fleet industry and fleet management services.
• Experience conducting customer reviews and presenting management information.
• Strong analytical skills with experience in data analysis, research, and project work.

About You

You’ll be someone who:

• Delivers exceptional customer service in everything you do.
• Builds positive relationships with customers and colleagues alike.
• Thrives in a fast-paced environment and can adapt to changing priorities.
• Is self-motivated, proactive, and solutions-focused.
• Demonstrates professionalism, reliability, and integrity
• Has excellent organisational and time management skills.
• Enjoys working as part of a collaborative and supportive team.

The good stuff…benefits!

• Salary £29,705
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking

Onsite bistro

Equality, Diversity & Inclusion networks

Perks at Work – save money on everyday essentials with access to shopping discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.