Strategic Customer Success Manager

Penta Consulting Ltd; Epsom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Penta Consulting Ltd is seeking a Customer Success Account Manager in Epsom, UK. You will lead strategic customer success activity, aligning Penta’s capabilities with client objectives and driving measurable business outcomes.

You will build trusted relationships with senior stakeholders, orchestrate cross-functional delivery, and develop roadmaps that prioritise value, adoption and growth opportunities in a fast-paced environment.

Qualifications

• Master’s or bachelor’s degree in a related field with strong relevant experience.
• ITIL Foundation or PMI certification desirable.
• Experience in customer success, delivery or portfolio management.
• Experience with executive stakeholder engagement and high-stakes communications.

Responsibilities

• Lead strategic customer success activity and orchestrate resources to deliver agreed outcomes.
• Build and nurture relationships with customer stakeholders, partners, and internal teams.
• Develop and execute Customer Success Plans and strategic roadmaps.
• Identify opportunities to align solutions with customer objectives and value delivery.
• Monitor health, adoption and value realization using data and feedback.

Skills

Customer Success

Solution Delivery

Practice Management

Portfolio Management

Stakeholder Management

Data Analysis

Communication

Change Management

Problem Solving

Cross-functional Leadership

Education

Master’s degree

Bachelor’s degree

ITIL Foundation

PMI Certification

Job description

Penta Consulting Ltd is seeking a Customer Success Account Manager in Epsom, UK. You will lead strategic customer success activity, aligning Penta’s capabilities with client objectives and driving measurable business outcomes.

You will build trusted relationships with senior stakeholders, orchestrate cross-functional delivery, and develop roadmaps that prioritise value, adoption and growth opportunities in a fast-paced environment.