Strategic Enterprise Success Manager

Replit, Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with a 4% match

Health, Dental, Vision and Life Insurance

Flexible Time Off (FTO) + Holidays

Job summary

Replit, Inc. is looking for an Enterprise Account Manager in Greater London to strengthen customer relationships and drive customer success while maximizing platform value. This role requires 5-7 years of experience in customer success or account management within SaaS, excellent communication skills, and the ability to understand technical concepts. Benefits include competitive salary, equity, health insurance, and flexible time off. Join us to help democratize software creation and make programming accessible worldwide.

Qualifications

• 5-7+ years of experience in Customer Success or Account Management.
• Ability to explain technical concepts to non-technical audiences.
• Proven track record in meeting renewal and revenue targets.

Responsibilities

• Serve as the primary relationship owner for your customer portfolio.
• Champion customer success and onboarding programs.
• Guide customers through Replit's features and tools.

Skills

Customer Success

Account Management

Technical sales

Excellent communication skills

Problem-solving

Data analysis

Education

Degree in Computer Science, Engineering, Business, or related field

Tools

Hubspot CRM

Customer success platforms

ZoomInfo

Job description

Replit, Inc. is looking for an Enterprise Account Manager in Greater London to strengthen customer relationships and drive customer success while maximizing platform value. This role requires 5-7 years of experience in customer success or account management within SaaS, excellent communication skills, and the ability to understand technical concepts. Benefits include competitive salary, equity, health insurance, and flexible time off. Join us to help democratize software creation and make programming accessible worldwide.