Enterprise Client Success Manager – AI Growth

Replit; Greater London; Remote; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Equity

Health insurance

401(k) match

Paid time off

Flexible time off

Wellness stipend

Job summary

Replit is seeking an Enterprise Account Manager to own a portfolio, retain customers, and drive expansion for a growing SaaS platform. You will lead onboarding, guide customers through new features like Agent 3, and use HubSpot to track health scores and renewals.

Initially remote with plans to move to a hybrid London presence; you should excel at client-facing conversations, communicate complex tech concepts to non-technical audiences, and thrive on achieving renewal and expansion targets in a

Qualifications

• 5-7+ years in Customer Success, Account Management, or technical sales in SaaS or developer tools.
• Excellent communication skills; able to explain technical concepts to non-technical audiences.
• Proven track record of meeting or exceeding renewal and expansion targets.

Responsibilities

• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention.
• Lead onboarding programs that accelerate time-to-value and platform adoption.
• Drive renewal processes with a focus on expansion and long-term partnerships.

Skills

Enterprise SaaS

Account Management

Customer Success

CRM (HubSpot)

Technical communication

Renewals & expansion

Time management

Tools

Hubspot CRM

Job description

Replit is seeking an Enterprise Account Manager to own a portfolio, retain customers, and drive expansion for a growing SaaS platform. You will lead onboarding, guide customers through new features like Agent 3, and use HubSpot to track health scores and renewals.

Initially remote with plans to move to a hybrid London presence; you should excel at client-facing conversations, communicate complex tech concepts to non-technical audiences, and thrive on achieving renewal and expansion targets in a