Strategic Enterprise SaaS Account Lead - EMEA

Pointr; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Enterprise Account Manager to own a portfolio of strategic customer relationships across the EMEA region. You will qualify inbound opportunities, manage the full sales cycle, and drive renewals, expansions, and long-term value realization for enterprise SaaS customers.

You will partner with Marketing, Pre-Sales, PM, Product, Analytics, and Finance teams to ensure successful delivery and growth, while building executive-level trust and driving cross-functional

Qualifications

• 6–10+ years in enterprise account management or related fields.
• Experience managing strategic enterprise SaaS or platform accounts.
• Own full sales cycle from qualification to closing.
• Proven ability to build trusted relationships with executive stakeholders.
• Experience with renewals, expansions, and growth initiatives.
• Fluent English, strong communication skills.
• Right to work in the UK without sponsorship.
• Willingness to travel up to ~20% across EMEA.
• Experience with enterprise SaaS, location tech, events, hospitality, or venue tech preferred.
• Experience managing complex customer implementations or multi-team delivery environments preferred.
• Familiarity with Monday/Jira as tools.
• Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Own a portfolio of enterprise customer accounts and drive long-term success.
• Qualify, run, and close inbound new-business opportunities across the EMEA region.
• Own the full sales cycle from first contact through signature.
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
• Develop account strategies aligned with customer goals and Pointr's solutions.
• Build value narratives connecting product adoption to business impact.
• Identify expansion opportunities and introduce relevant products and capabilities.
• Lead executive business reviews and strategic account discussions.
• Coordinate Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance teams.
• Partner with internal stakeholders to ensure successful delivery and continued customer growth.

Skills

Enterprise AM

Customer Success

SaaS Experience

Stakeholder Relationships

Account Strategy

New-Business Sales

Full Sales Cycle

Customer Growth

Collaboration

Education

Bachelor's degree preferred

Tools

CRM Platforms

Customer Success Platforms

Project Management Platforms

Monday

Jira

Job description

Jobtailor is seeking an experienced Enterprise Account Manager to own a portfolio of strategic customer relationships across the EMEA region. You will qualify inbound opportunities, manage the full sales cycle, and drive renewals, expansions, and long-term value realization for enterprise SaaS customers.

You will partner with Marketing, Pre-Sales, PM, Product, Analytics, and Finance teams to ensure successful delivery and growth, while building executive-level trust and driving cross-functional