Strategic Enterprise Platform & Operations Lead

Burberry; Ledston; Presencial; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Burberry seeks a Manager of Enterprise Platforms and Operations to oversee day-to-day management, coordination and operational support of Burberry's Core Platforms. You will ensure service processes run smoothly under the Senior Manager and partner with managed service providers to continually improve operations.

The role focuses on stability, performance and evolution of core systems, acting as a key contact for Operational Delivery and Services to meet Burberry's needs through strong

Formación

• Experience in IT management, service management or operational support within an SAP environment or enterprise applications team.
• Familiarity with complex SAP landscapes (ECC, AFS, BW) in a large-scale organisation is preferred.
• Understanding of how SAP supports core business processes across supply chain, finance, retail or merchandising, and the operational implications of a legacy ERP environment.
• Good understanding of IT service management processes, including incident, request, change and release management.

Responsabilidades

• Leading Operations within the Enterprise Platform and Operations towards a consistent high quality service.
• Liaising across Burberry IT to Orchestrate Demand ,escalations and facilitate prioritisation of services.
• Working with and managing third party partners to maintain tight control of capacity versus demand and operational elements of the Enterprise Platform and Operations.
• Identify and drive continual improvement of process and procedures to optimise Operations within the Enterprise Platform and Operations.
• Governing the adherence to process and procedures of third party partners.
• Communicate with other domain experts to support a single end to end support goal and coordination between teams.
• Driving Service Transition of any new or amended services ensuring consistent knowledge management.

Conocimientos

IT management

Service management

Operational support

SAP

SAP ECC

SAP BW

Stakeholder collaboration

Communication skills

Herramientas

SAP Suite

ERP systems

Descripción del empleo

Burberry seeks a Manager of Enterprise Platforms and Operations to oversee day-to-day management, coordination and operational support of Burberry's Core Platforms. You will ensure service processes run smoothly under the Senior Manager and partner with managed service providers to continually improve operations.

The role focuses on stability, performance and evolution of core systems, acting as a key contact for Operational Delivery and Services to meet Burberry's needs through strong