Senior Platform Automation Leader – AI, AIOps & SAP

BoF Careers; Leeds; In loco; GBP 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Burberry is seeking a Senior Manager, Platform Automation to lead the strategy, design, deployment and scaling of intelligent automation, AI and AIOps across Burberry's Enterprise Platforms. This role centers on the SAP platform and aims to move services from reactive support to proactive, self-healing operations with measurable outcomes.

You will work with Operations teams and MSPs to deliver automation across complex ERP landscapes, improving detection, diagnosis and resolution of incidents

Competenze

• Significant experience leading automation, AI and/or AIOps capabilities within complex enterprise platform or technology operations environments.
• Proven experience using AIOps and intelligent automation to solve real production issues, including incident detection and automated remediation.
• Strong understanding of observability and operational telemetry for pattern detection and proactive actions.
• Demonstrable experience applying AI or AI-assisted capabilities to operational use cases such as incident triage and remediation.
• Practical experience with scripting, APIs, workflow automation, RPA and self-healing patterns.
• Strong experience of complex SAP landscapes (ECC, BW, S/4HANA) and ERP platform operations at scale.
• Good understanding of infrastructure and cloud services underpinning enterprise platforms.
• Strong IT service management knowledge, including incident, problem, change, release and event management.
• Experience with third-party MSPs and partners to deliver measurable outcomes.

Mansioni

• Own and drive the platform automation roadmap to improve resilience and efficiency.
• Apply observability, event correlation, anomaly detection and AI-assisted diagnostics to identify issues earlier.
• Develop automated recovery and self-healing for repeatable platform issues.
• Collaborate with SAP and enterprise platform teams to address recurring issues and drive automated solutions.
• Identify high-value automation opportunities using data and maintain a prioritised backlog.
• Drive orchestration, scripting, APIs, workflow automation, RPA and AI-enabled capabilities.
• Lead with partners and centres of excellence to deliver measurable outcomes.
• Ensure governance, security and service-management controls are met.

Conoscenze

Automation leadership

AI & AIOps

Observability & telemetry

AI-assisted diagnostics

Automation engineering

SAP landscapes

IT service management

Stakeholder leadership

Experience in retail/lashion?

Descrizione del lavoro

Burberry is seeking a Senior Manager, Platform Automation to lead the strategy, design, deployment and scaling of intelligent automation, AI and AIOps across Burberry's Enterprise Platforms. This role centers on the SAP platform and aims to move services from reactive support to proactive, self-healing operations with measurable outcomes.

You will work with Operations teams and MSPs to deliver automation across complex ERP landscapes, improving detection, diagnosis and resolution of incidents