Senior Manager, Platform Automation & AIOps

Burberry; Ledston; Vor Ort; GBP 110.000 - 150.000; Vollzeit

Zusammenfassung

Burberry is seeking a Senior Manager, Platform Automation to lead the strategy, design, deployment and scaling of intelligent automation, AI and AIOps across Burberry's Enterprise Platforms landscape, with a core SAP focus. The role combines platform operations expertise with automation to move from reactive support to proactive, predictive, self-healing operations.

You will partner with Burberry's Operations teams and external partners to drive measurable improvements in incidents, MTTR and

Qualifikationen

• Significant experience leading or delivering automation, AI and/or AIOps capabilities within complex enterprise platform or technology operations environments.
• Proven experience using AIOps and intelligent automation to solve real production issues, including incident detection, event correlation, anomaly detection, root-cause analysis, performance degradation and automated remediation.
• Strong understanding of observability and operational telemetry, including how monitoring, events, logs, metrics and performance data can be used to identify patterns, predict issues and trigger automated action.
• Demonstrable experience applying AI or AI-assisted capabilities to operational use cases such as incident triage, diagnosis, knowledge retrieval, problem analysis, remediation or operational decision support.
• Practical experience with automation and orchestration approaches such as scripting, APIs, workflow automation, RPA and self-healing patterns, with the ability to assess where each is best applied.
• Strong experience of complex SAP landscapes (for example ECC, AFS, BW and S/4HANA) and the operational challenges associated with running business-critical ERP platforms at scale.

Aufgaben

• Own and drive the platform automation roadmap, identifying, prioritising and scaling automation, AI and AIOps use cases that materially improve platform resilience, performance and operational efficiency.
• Apply observability, event correlation, anomaly detection, predictive analytics and AI-assisted diagnostics to identify emerging issues earlier, reduce alert noise and prevent or minimise business impact.
• Use automation and AI to improve incident detection, triage, root-cause analysis and remediation, including the development of automated recovery and self-healing capabilities for repeatable platform issues.
• Partner closely with the Operations team to address recurring SAP and enterprise platform issues, translating operational pain points, capacity constraints and performance risks into sustainable automated solutions.
• Use incident, problem, performance and operational data to identify high-value automation opportunities, maintaining a prioritised backlog and demonstrating measurable benefits through reduced incidents, MTTR, manual effort and service disruption.
• Drive the effective use of orchestration, scripting, APIs, workflow automation, RPA and AI-enabled capabilities, ensuring solutions are scalable, supportable and integrated into operational processes and tooling.
• Work with managed service providers, technology partners and their AI, automation and engineering centres of excellence to bring proven capabilities and innovation into Burberry, holding partners accountable for delivery and realised outcomes.
• Ensure automation and AI solutions meet architecture, security, change and service management controls, with clear ownership and support.

Kenntnisse

Automation leadership

AIOps

Observability

Platform operations

RPA & APIs

Tools

SAP S/4HANA

ECC

BW

Automation tools

Jobbeschreibung

Burberry is seeking a Senior Manager, Platform Automation to lead the strategy, design, deployment and scaling of intelligent automation, AI and AIOps across Burberry's Enterprise Platforms landscape, with a core SAP focus. The role combines platform operations expertise with automation to move from reactive support to proactive, predictive, self-healing operations.

You will partner with Burberry's Operations teams and external partners to drive measurable improvements in incidents, MTTR and