Strategic Enterprise CS Leader

BlueOptima; Greater London; Hybride; GBP 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Holidays 32 days

WFH allowance

Remote work 2 days/week

Long distance support 4 weeks/year

Maternity/Paternity leave 12 weeks

Pet friendly office

Learning opportunities

Cycle2work scheme

Résumé du poste

BlueOptima, London-based provider of objective software metrics, seeks a Customer Success Director to lead 2–5 enterprise accounts and shape a strategy that delivers measurable outcomes for customers and revenue. You’ll coach 1–2 CSMs, engage senior stakeholders, and align cross-functional teams to drive expansion.

In this role you’ll own retention and growth, develop data-driven insights, and partner with Sales, Marketing and Product to uncover new opportunities while ensuring exceptional

Qualifications

• 5+ years in customer success or account management with enterprise clients.
• Deep SaaS knowledge and executive stakeholder management.
• Strong data-driven decision making and analytics.

Responsabilités

• Own the retention and expansion of designated accounts.
• Contribute to developing the customer success strategy that drives revenue and market share.
• Coach 1-2 CSMs and act as executive sponsor for accounts.
• Collaborate with Sales, Marketing and Product to identify upsell opportunities.
• Ensure seamless onboarding and ongoing support across the customer journey, with continuous improvement.

Connaissances

Customer success

Account management

SaaS

Executive relationships

Description du poste

BlueOptima, London-based provider of objective software metrics, seeks a Customer Success Director to lead 2–5 enterprise accounts and shape a strategy that delivers measurable outcomes for customers and revenue. You’ll coach 1–2 CSMs, engage senior stakeholders, and align cross-functional teams to drive expansion.

In this role you’ll own retention and growth, develop data-driven insights, and partner with Sales, Marketing and Product to uncover new opportunities while ensuring exceptional