Strategic Enterprise CSM | Remote & Growth Driver

MFK Recruitment; Belfast City District; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Remote working

Private healthcare

Pension

Life assurance

25 days annual leave

Birthday off

Job summary

MFK Recruitment is recruiting on behalf of a global software company for a Strategic Customer Success Manager to own a portfolio of strategic, growth and high-potential enterprise customers. You will build relationships with executive, operational and technical stakeholders to drive value through successful product adoption.

You will engage in renewal planning, forecasting and revenue expansion, working closely with Sales, Product and Professional Services to translate product capabilities into

Qualifications

• 5+ years’ experience in Customer Success or strategic account management.
• Experience with technically complex B2B software.
• Comfort discussing with CIOs and senior stakeholders.
• Proven track record in retention and renewals.

Responsibilities

• Build trusted relationships with executive and technical stakeholders.
• Lead Executive Business Reviews focused on outcomes and ROI.
• Drive product adoption and identify barriers to engagement.
• Forecast renewals accurately and identify expansion opportunities.
• Collaborate with Sales, Product and Services to maximize value.

Skills

Customer Success

Strategic account management

Enterprise software

Executive communication

Job description

MFK Recruitment is recruiting on behalf of a global software company for a Strategic Customer Success Manager to own a portfolio of strategic, growth and high-potential enterprise customers. You will build relationships with executive, operational and technical stakeholders to drive value through successful product adoption.

You will engage in renewal planning, forecasting and revenue expansion, working closely with Sales, Product and Professional Services to translate product capabilities into