Remote CSM for Growth & Retention (SaaS/Ecommerce)

Enlist Sales Recruitment; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Remote working

Private healthcare

25 days holiday + bank holidays

Job summary

Enlist Sales Recruitment is seeking a commercially focused Customer Success Manager to own a portfolio of global clients, strengthen senior relationships, and help customers derive greater value from the platform. You will manage the full client relationship across retention, renewals and upselling, working with senior stakeholders to align app growth with business goals.

This remote-first role offers UK-based remote work with occasional travel to London and client meetings, plus a base salary

Qualifications

• 2+ years experience in Customer Success or similar client-facing role.
• Experience within SaaS, ecommerce or retail technology.
• Proven track record of managing renewals, retention and upselling.
• Confidence working with senior stakeholders at Director and VP level.
• Analytical mindset and ability to turn performance data into recommendations.
• Familiarity with Google Analytics or similar platforms would be beneficial.
• Proactive, organised approach to managing multiple client accounts.

Responsibilities

• Own the full client relationship across retention, renewals and upselling.
• Build relationships with senior stakeholders across ecommerce, digital, marketing and IT.
• Create app growth strategies aligned with each client’s wider commercial goals.
• Use performance data to provide clear, actionable recommendations.
• Deliver executive business reviews and track agreed KPIs.
• Increase platform adoption and identify opportunities to grow account value.
• Proactively manage performance issues and protect against churn.

Skills

Client relationship management

SaaS / Ecommerce experience

Renewals & upsell

Executive stakeholder engagement

Analytical mindset

Google Analytics familiarity

Proactive account management

Tools

Google Analytics

Job description

Enlist Sales Recruitment is seeking a commercially focused Customer Success Manager to own a portfolio of global clients, strengthen senior relationships, and help customers derive greater value from the platform. You will manage the full client relationship across retention, renewals and upselling, working with senior stakeholders to align app growth with business goals.

This remote-first role offers UK-based remote work with occasional travel to London and client meetings, plus a base salary