Remote Enterprise Customer Success Manager: Growth & Value

MFK Recruitment; Basingstoke; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life assurance

25 days’ annual leave

Your birthday off

Job summary

MFK Recruitment is partnering with a global software company to recruit a Strategic Customer Success Manager. You will own a portfolio of strategic, high-potential customers, building executive relationships and driving measurable value through product adoption.

This remote UK role focuses on adoption, retention, renewals and revenue growth. You will translate complex software into business value, lead strategic conversations and maintain accurate forecasts while collaborating with Sales,

Qualifications

• Experience in Customer Success or strategic account management for technically complex enterprise software.
• Strong relationships with CIOs, IT Directors and senior stakeholders.
• Proven track record in retention, renewals and revenue growth.
• Ability to translate technical product capabilities into business value.

Responsibilities

• Build trusted relationships with executive, operational and technical stakeholders.
• Establish credibility with CIO, VP and Director-level customers.
• Understand customers’ objectives and measures of success.
• Create and deliver strategic Customer Success plans.
• Lead Executive Business Reviews focusing on outcomes, ROI and priorities.
• Drive product adoption and remove barriers to engagement.
• Develop relationships across departments within large customers.
• Monitor health, usage, engagement and value realization.
• Identify renewal risks early and craft mitigation plans.
• Own renewal planning and forecast accuracy.
• Identify and develop recurring revenue expansion opportunities.
• Create commercial proposals aligned to customer priorities.
• Collaborate with Sales, Product, Support and Services.
• Represent the voice of the customer internally.
• Identify opportunities for advocacy and references.

Skills

Customer Success

Strategic Account Management

Executive communication

Renewal forecasting

Job description

MFK Recruitment is partnering with a global software company to recruit a Strategic Customer Success Manager. You will own a portfolio of strategic, high-potential customers, building executive relationships and driving measurable value through product adoption.

This remote UK role focuses on adoption, retention, renewals and revenue growth. You will translate complex software into business value, lead strategic conversations and maintain accurate forecasts while collaborating with Sales,