Strategic CSM – Enterprise AI Software (Remote UK)

MFK Recruitment; Basingstoke; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Pension

Life assurance

25 days annual leave

Your birthday off

Job summary

MFK Recruitment is partnering with a global software company to recruit a Strategic Customer Success Manager. You will own a portfolio of strategic enterprise customers, building relationships with CIOs and senior leaders to deliver measurable value through product adoption and expansion.

This role focuses on adoption, retention, renewals, and recurring revenue growth, with the ability to discuss complex software and translate it into commercial outcomes. Remote UK-based with quarterly meetings.

Qualifications

• At least five years’ experience in Customer Success, Strategic Account Management or Enterprise Account Management.
• Experience with technically complex B2B software.
• Proven track record in retention, renewals and ARR growth.
• Ability to discuss complex software with CIOs and senior leaders.

Responsibilities

• Build trusted relationships with executive, operational and technical stakeholders.
• Lead Executive Business Reviews focused on outcomes, adoption, ROI and priorities.
• Drive product adoption and identify barriers to customer engagement.
• Develop renewal forecasts and manage renewal planning and forecasts.
• Identify, qualify and develop recurring-revenue expansion opportunities.

Skills

Customer Success

Strategic Accounts

Enterprise Software

Stakeholder Management

Renewals

Forecasting

Communication

Job description

MFK Recruitment is partnering with a global software company to recruit a Strategic Customer Success Manager. You will own a portfolio of strategic enterprise customers, building relationships with CIOs and senior leaders to deliver measurable value through product adoption and expansion.

This role focuses on adoption, retention, renewals, and recurring revenue growth, with the ability to discuss complex software and translate it into commercial outcomes. Remote UK-based with quarterly meetings.