Strategic CSM for Flexible Partnerships Growth

Impact; Greater London; Sur place; GBP 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Flexible Working

Mental health & wellness support

RSU equity opportunity

Learning & development benefits

Parental leave policy

Home office stipend

Résumé du poste

impact.com is seeking a Customer Success Manager to drive growth and retention for a mixed portfolio of SMBs and mid-market brands. You will serve as a dedicated client advocate, offering platform expertise and operational support across enterprise accounts.

You will train clients on ad tracking, reporting, and finance configurations, while coordinating with product and sales teams to deliver bespoke partnership solutions. A proactive, collaborative mindset is essential.

Qualifications

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
• 3+ years of experience in a client-facing role with a service mindset.
• Strong communication skills and ability to advocate for customers.
• Keen to learn SaaS tools and become a technical expert.
• Collaborative mindset with multi-account juggling in a fast-paced env.

Responsabilités

• Manage and grow a dedicated portfolio of small to mid-size customers for retention and platform adoption.
• Provide expert account operations support for select Enterprise customers.
• Deliver platform training and consult on tracking, reporting, and finance configurations.
• Collaborate across teams to develop bespoke solutions aligned with client goals.
• Lead escalation management and coordinate with internal teams for swift resolutions.
• Act as a product champion by staying ahead of core functionality and partnership marketing basics.

Connaissances

Affiliate marketing

Partnerships

Digital marketing

Client-facing

Description du poste

impact.com is seeking a Customer Success Manager to drive growth and retention for a mixed portfolio of SMBs and mid-market brands. You will serve as a dedicated client advocate, offering platform expertise and operational support across enterprise accounts.

You will train clients on ad tracking, reporting, and finance configurations, while coordinating with product and sales teams to deliver bespoke partnership solutions. A proactive, collaborative mindset is essential.