Strategic Enterprise CSM for Climate Impact

Watershed; Greater London; Hybride; GBP 70 000 - 90 000; Plein temps

Résumé du poste

A leading sustainability platform in the United Kingdom is seeking a Strategic Customer Success Manager to drive customer success for high-value clients. The ideal candidate will have at least 7 years of experience in enterprise SaaS, proven success in building executive relationships, and strong communication skills. This role includes managing strategic accounts and ensuring customer satisfaction. Up to 20% travel may be required, and employees must work in-office four days a week where applicable.

Qualifications

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships and driving retention and expansion.
• Skilled in change management, helping large organizations adopt new ways of working.

Responsabilités

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.

Connaissances

Enterprise SaaS experience

Relationship building

Change management skills

Strong communication skills

Organizational skills

Description du poste

A leading sustainability platform in the United Kingdom is seeking a Strategic Customer Success Manager to drive customer success for high-value clients. The ideal candidate will have at least 7 years of experience in enterprise SaaS, proven success in building executive relationships, and strong communication skills. This role includes managing strategic accounts and ensuring customer satisfaction. Up to 20% travel may be required, and employees must work in-office four days a week where applicable.