Senior Enterprise CSM — Climate Data & Growth

Open CEDA; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our Strategic Customer Success Managers own the relationship with our largest customers and help them embark on their climate journeys.

As a Strategic CSM, you’ll drive retention and expansion, build executive relationships, and translate customer needs into product priorities while coordinating cross-functional teams to deliver measurable value.

Qualifications

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships and driving retention and expansion.
• Strong communicator with C-suite presence, able to link sustainability data to strategy.
• Skilled in change management, helping large organizations adopt new ways of working.
• Commercially fluent, partnering with Sales on renewals and growth.
• Highly organized, managing multiple enterprise accounts while driving outcomes.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

Responsibilities

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent the customer internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

Skills

Enterprise SaaS

Executive relationships

Change management

Growth & Renewal

Strategic accounts

Executive presence

Job description

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our Strategic Customer Success Managers own the relationship with our largest customers and help them embark on their climate journeys.

As a Strategic CSM, you’ll drive retention and expansion, build executive relationships, and translate customer needs into product priorities while coordinating cross-functional teams to deliver measurable value.