Strategic Enterprise CS Leader: AI & Digital Transformation

Atlassian

United Kingdom

Hybrid

GBP 90,000 - 130,000

Full time

14 days+

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Job summary

Atlassian is hiring in the United Kingdom for a senior Customer Success/Strategic Advisory role. You will engage with C-suite and executives to position Atlassian as a strategic partner in digital and AI transformation journeys.

Drive adoption, outcomes, and expansion across global teams while guiding complex implementations with multiple partners. You will leverage your expertise with Jira/Confluence and modern CS tools to develop CSPs, monitor value delivery, and reduce risk.

Qualifications

Experience with executive engagement and managing large, complex enterprise customers.
Proven track record delivering solutions at SVP/C-level for Fortune 500/global accounts.
Experience driving AI and digital transformation initiatives in enterprise settings.
Strong problem-solving, communication and stakeholder management skills.

Responsibilities

Build and maintain trusted relationships with C-suite and senior executives.
Accelerate product adoption and deliver measurable business outcomes.
Lead Customer Success Plans aligning with customer goals and strategic plans.
Guide customers and teams through complex implementation and transformation initiatives.
Advise on Atlassian AI and emerging tech strategies for customers.
Identify risks and drive mitigation with account teams.
Advocate for customers and provide feedback to improve Atlassian products and services.
Collaborate with sales, product, support and advisory services for a seamless experience.