Strategic Enterprise Account Manager - Growth & Renewal

Matillion; Manchester; Hybrid; GBP 67,000 - 100,000; Full time

Benefits offered by this job

Company Equity

30 days holiday

Private Health Insurance

Pension

Life Insurance

Mental health support

Job summary

Matillion is seeking an Account Manager to own a portfolio of existing customers, converting flexible billing into committed annual agreements and reviving at-risk accounts. You’ll need solid technical fluency to discuss the product and strong judgment to prioritise efforts based on usage, value, and risk profiles, managing your own book and knowing when to escalate.

The role emphasizes a business-first approach, with a salary range of £66,640–£99,960 per year and on-target earnings up to

Qualifications

• Proven book ownership in customer success, account management, or renewals/sales with targets.
• Close deals after presenting options or pricing changes; not just a presentation.
• Comfortable discussing cloud/SaaS products with customers; no engineer required in the room.
• Experience turning at-risk accounts into healthy, growing ones.
• Fluent CRM hygiene, forecasting, and reporting in Salesforce or equivalent.

Responsibilities

• Own your book: actively manage a portfolio of accounts and track usage, health, and commercial status.
• Convert pay-as-you-go customers to committed annual contracts based on usage and value.
• Diagnose why an account is struggling and implement a remediation plan with the right resources.
• Proactively monitor early signs of decline and intervene to prevent churn.
• Collaborate with technical, support, and product teams to resolve issues and advocate for customers.

Skills

Book ownership

Sales & renewals

Technical fluency

CRM discipline

Cross-functional collaboration

Tools

Salesforce

Job description

Matillion is seeking an Account Manager to own a portfolio of existing customers, converting flexible billing into committed annual agreements and reviving at-risk accounts. You’ll need solid technical fluency to discuss the product and strong judgment to prioritise efforts based on usage, value, and risk profiles, managing your own book and knowing when to escalate.

The role emphasizes a business-first approach, with a salary range of £66,640–£99,960 per year and on-target earnings up to