Strategic CSM — Hybrid UK Role, Growth & Impact

Optimove; Dundee; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Optimove in Dundee is seeking a Customer Success Manager to own client relationships, drive value, and coordinate with client stakeholders and internal teams to deliver outcomes on the Optimove platform.

The role combines training, advisory support, and product updates, requiring 1–4 years in software settings, strong presentation skills, and a proactive, organized approach. This is a hybrid role with two days per week in the Dundee office.

Qualifications

• 1-4 years of experience in relevant roles, ideally from software companies.
• Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• A true value-enabler who relishes helping clients achieve their business goals.
• Fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• Growth mindset – always pushing yourself out of your comfort zone.
• Experience in technology-related fields, preferably web-based software.
• Must be eligible to work in the UK – sponsorship is not available.

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer’s advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes

Skills

Presentation skills

Communication skills

Organizational skills

Interpersonal skills

Analytical skills

Growth mindset

Fast learner

Technology experience

UK work eligibility

Job description

Optimove in Dundee is seeking a Customer Success Manager to own client relationships, drive value, and coordinate with client stakeholders and internal teams to deliver outcomes on the Optimove platform.

The role combines training, advisory support, and product updates, requiring 1–4 years in software settings, strong presentation skills, and a proactive, organized approach. This is a hybrid role with two days per week in the Dundee office.