Strategic Customer Success Manager – Executive & Value

Omnissa; United Kingdom; Presencial; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Omnissa is seeking an EUC Customer Success Manager to drive adoption, expansion, and value realization across enterprise accounts in the UK. You will partner with executives and cross-functional teams to align Omnissa solutions with customer business outcomes.

You will manage multi-level stakeholder engagements, lead executive reviews, and identify growth opportunities while contributing to playbooks and success stories. Travel up to 20% may be required.

Formación

• Experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles.
• Proven success managing enterprise and strategic customer relationships.
• Strong executive presence, communication, presentation, and stakeholder management skills.
• Ability to align technology capabilities to business outcomes.
• Experience working in SaaS, cloud, digital workspace, infrastructure, or enterprise software environments.
• Strong analytical, problem-solving, and relationship management skills.

Responsabilidades

• Maximize customer value realization and adoption of Omnissa solutions.
• Develop and manage Customer Success Plans aligned to measurable business outcomes.
• Monitor customer health indicators and proactively address risks.
• Drive utilization, consumption, and achievement of desired outcomes.

Conocimientos

Customer Success

Account Management

Consulting

Professional Services

Executive relationships

Executive presence

Communication

Stakeholder management

SaaS / Cloud

Analytical thinking

Herramientas

Workspace ONE

Horizon

Digital Employee Experience

End-User Computing

Omnissa

Descripción del empleo

Omnissa is seeking an EUC Customer Success Manager to drive adoption, expansion, and value realization across enterprise accounts in the UK. You will partner with executives and cross-functional teams to align Omnissa solutions with customer business outcomes.

You will manage multi-level stakeholder engagements, lead executive reviews, and identify growth opportunities while contributing to playbooks and success stories. Travel up to 20% may be required.