Strategic Customer Success Manager - UK/EMEA Growth

Richardson Sales Performance; Uckfield; Remote; GBP 60,000 - 90,000; Full time

Job summary

Richardson Sales Performance is seeking a Customer Success Manager to lead client engagements across the UK and EMEA, partnering with the sales lead to measure training outcomes and drive adoption of Richardson solutions. You will ensure retention, renewals, and expansion, delivering measurable results from client investments.

The role focuses on building strategic plans, managing programs, and delivering sustained client success through collaboration with sales, product, and support teams.

Qualifications

• Based in and authorised to work in the UK.
• 5+ years of experience in client success, programme or project management, sales management consulting, or a related field.
• 3+ years managing client partnerships with retention and renewals.
• Strong communication, stakeholder management, and executive influence skills.
• Willingness to travel up to 25%.
• Advanced Outlook, Excel, Word, and PowerPoint skills; CRM proficiency (e.g., Salesforce).

Responsibilities

• Build strategic account and communication plans with client stakeholders that align to each client's business goals.
• Own client retention and partner with sales on renewals, cross-sell, and upsell opportunities across a portfolio of accounts.
• Lead programme management for the launch and deployment of services, coordinating with sales, product, and support teams.
• Build and manage multi-year development and curriculum plans with clients.
• Run regular business reviews, analysing usage data, ROI, and KPIs to show impact and identify opportunities for growth.
• Analyse data from assessments, surveys, reinforcement tools, and learning management systems to recommend where learning needs reinforcement.
• Create and maintain client success plans, tracking progress and client satisfaction.
• Advocate for clients internally, sharing feedback and insights that inform product development.

Skills

Communication

Stakeholder management

Executive influence

Analytical skills

Change management

CRM experience

Travel readiness

Education

Business Management degree

HR/Training related degree

Tools

Outlook

Excel

Word

PowerPoint

Salesforce

Job description

Richardson Sales Performance is seeking a Customer Success Manager to lead client engagements across the UK and EMEA, partnering with the sales lead to measure training outcomes and drive adoption of Richardson solutions. You will ensure retention, renewals, and expansion, delivering measurable results from client investments.

The role focuses on building strategic plans, managing programs, and delivering sustained client success through collaboration with sales, product, and support teams.