Strategic Customer Success Manager – Growth & Partnerships

Personal Group; Milton Keynes; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Travel insurance

Maternity/Paternity leave

Online GP

Job summary

Personal Group in Milton Keynes is seeking a Customer Success Manager to nurture client relationships, drive adoption of our employee benefits platform, and identify opportunities to expand partnerships. You’ll become a trusted advisor to senior stakeholders, lead quarterly business reviews, and collaborate across teams to deliver measurable value.

This permanent role offers £42,000-£50,000 depending on experience and a supportive, growth-minded culture.

Qualifications

• Proven success in customer-facing commercial roles with a track record of growing and retaining accounts.
• Ability to drive customer satisfaction, engagement, retention and loyalty.
• Experience identifying upsell/cross-sell opportunities and presenting business cases.
• Skilled in leading reviews and delivering strategic insights to clients.

Responsibilities

• Build strong, strategic relationships with senior client stakeholders and act as trusted advisor.
• Drive customer satisfaction, engagement, retention and long-term loyalty.
• Identify and convert upsell/cross-sell opportunities creating value for clients and business.
• Lead quarterly business reviews with insights, recommendations and growth strategies.
• Present solutions, proposals and business cases to inspire confidence and action.
• Champion adoption across the platform to maximise customer value.
• Collaborate with cross-functional teams to deliver outstanding outcomes.
• Be the voice of the customer and face of the business externally.

Skills

Customer Success

Account Management

Client Relationships

Commercial Awareness

Negotiation

Stakeholder Management

Growth Mindset

Job description

Personal Group in Milton Keynes is seeking a Customer Success Manager to nurture client relationships, drive adoption of our employee benefits platform, and identify opportunities to expand partnerships. You’ll become a trusted advisor to senior stakeholders, lead quarterly business reviews, and collaborate across teams to deliver measurable value.

This permanent role offers £42,000-£50,000 depending on experience and a supportive, growth-minded culture.