Strategic Customer Success Manager

Ekco; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days leave + public holidays

1 day Birthday leave per year

Employee Assistance Programme

Unlimited access to Pluralsight learning platform

Opportunities for growth

Job summary

A growing technology firm in Milton Keynes is looking for a Customer Success Manager to build client relationships and ensure customer satisfaction. In this role, you will onboard new clients, manage relationships, and proactively address customer challenges. Ideal candidates will have 1-2 years of customer-facing experience and strong communication skills. The position offers 25 days of leave plus public holidays, as well as opportunities for growth and development.

Qualifications

• 1–2 years of experience in a customer-facing role.
• Collaborative mindset and openness to learning.
• Proactive approach to client challenges.

Responsibilities

• Provide onboarding to new clients and equip them with necessary resources.
• Conduct proactive calls to gather feedback and identify improvement actions.
• Act as an escalation point and primary contact for assigned clients.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to manage multiple client relationships

Tools

ITSM tooling

Job description

A growing technology firm in Milton Keynes is looking for a Customer Success Manager to build client relationships and ensure customer satisfaction. In this role, you will onboard new clients, manage relationships, and proactively address customer challenges. Ideal candidates will have 1-2 years of customer-facing experience and strong communication skills. The position offers 25 days of leave plus public holidays, as well as opportunities for growth and development.