Hybrid Customer Success Manager – UK Growth & Outcomes

The Stepstone Group; Manchester; Híbrido; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

29 days holiday allowance + bank hols

Private medical and dental healthcare

Matching pension contribution 4%–5% (3

24/7 Employee Assistance Programme

Life Assurance Cover

Cycle to work scheme

Hybrid working model (3 days in office

Bring your dog to the office on Mon.

Descripción de la vacante

The Stepstone Group is seeking a Customer Success Team Manager in the UK to lead a team of Customer Success Managers, driving retention, engagement and valuable customer outcomes across our SaaS products.

You will work with Sales, Product and Operations to resolve challenges and design scalable processes, while fostering a high-performance, inclusive culture that supports long-term customer success.

Formación

• Proven experience leading and developing customer-facing teams in a B2B environment.
• Strong people leadership with coaching, performance management and development planning.
• Experience measuring customer success performance against retention, engagement and outcomes.
• Excellent stakeholder management and cross-functional collaboration skills.
• Analytical mindset with experience using CS systems and CRM to drive outcomes.

Responsabilidades

• Lead, coach and develop a team of Customer Success Managers, setting clear expectations and fostering a high-performing, accountable culture.
• Own team performance against customer success metrics, including retention, engagement, product utilisation and revenue retention.
• Drive a consistent, outcome-led customer experience by building trusted relationships and identifying risks and adoption gaps.
• Use customer insights and data to identify opportunities for improvement and lead process changes.
• Partner with Sales, Product, Operations and other stakeholders to resolve customer challenges and improve end-to-end experiences.

Conocimientos

People leadership

Stakeholder management

Analytical mindset

CS performance metrics

Cross-functional collaboration

Herramientas

CRM systems

Reporting tools

Descripción del empleo

The Stepstone Group is seeking a Customer Success Team Manager in the UK to lead a team of Customer Success Managers, driving retention, engagement and valuable customer outcomes across our SaaS products.

You will work with Sales, Product and Operations to resolve challenges and design scalable processes, while fostering a high-performance, inclusive culture that supports long-term customer success.