Strategic Customer Success Manager — Partnerships Growth

impact.com; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Flexible Working

Health & Wellness

RSUs

Coursera access

Parental Leave

Technology stipend

Job summary

impact.com is seeking a Customer Success Manager to grow a portfolio of small to mid-size clients and drive platform adoption. You will serve as a dedicated advocate and product expert, solving partnership challenges and delivering operational support to enterprise accounts.

You will train users on the platform, advise on ad tracking, reporting, and finance configurations, and work with cross-functional teams to deliver bespoke solutions and swift resolutions.

Qualifications

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
• 3+ years in a client-facing role with a service-oriented approach.
• Strong communication skills and ability to advocate for customers.
• Passion for learning and becoming a technical SaaS expert.
• Collaborative mindset with attention to detail in fast-paced environments.

Responsibilities

• Manage and grow a dedicated portfolio of small to medium-sized customers to drive retention and platform adoption.
• Provide expert account operations support for select Enterprise customers, ensuring complex needs are met.
• Deliver comprehensive platform training and consult on ad tracking, reporting, and finance configurations.
• Collaborate across functional teams to develop bespoke solutions aligned with client goals.
• Lead escalation management by tracking open issues and coordinating with internal teams for swift resolutions.
• Act as a product champion by staying ahead of core functionality and partnership marketing fundamentals.

Skills

Affiliate marketing

Client facing

Communication skills

SaaS tools

Learning mindset

Job description

impact.com is seeking a Customer Success Manager to grow a portfolio of small to mid-size clients and drive platform adoption. You will serve as a dedicated advocate and product expert, solving partnership challenges and delivering operational support to enterprise accounts.

You will train users on the platform, advise on ad tracking, reporting, and finance configurations, and work with cross-functional teams to deliver bespoke solutions and swift resolutions.