Strategic Customer Success Manager - Grow Key Accounts

FISCAL Technologies Inc.; Reading; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid from Reading HQ

Cycle to work scheme

Free parking

Drinks, fruit and snacks

Monthly peer recognition

Job summary

FISCAL Technologies Inc. in Reading, United Kingdom, is seeking a Customer Success professional to own a portfolio of customers, from onboarding to ongoing success reviews.

You’ll collaborate with the Commercial Account Manager to grow accounts and bring customer insights to product leadership. You will start by learning the product and Accounts Payable domain, building relationships with customers, and progressing toward senior roles as you demonstrate impact and growth within a hybrid work

Qualifications

• Around two years in customer success, account management, onboarding or a similar customer-facing role.
• Confidence on customer calls and a knack for building rapport.
• Clear, friendly communication and solid organisation.
• Comfort with data, and curiosity about how AI can make your work better.

Responsibilities

• Help new customers go live and build confidence through onboarding and training.
• Run engagement calls and Success Reviews that show customers the value they’re getting.
• Keep a close eye on account health and act early when something changes.
• Work with your Commercial Account Manager to grow accounts with new modules, sites and licences.
• Bring the voice of the customer to our Product and leadership teams.

Skills

Customer success

Communication

Data awareness

AI curiosity

Job description

FISCAL Technologies Inc. in Reading, United Kingdom, is seeking a Customer Success professional to own a portfolio of customers, from onboarding to ongoing success reviews.

You’ll collaborate with the Commercial Account Manager to grow accounts and bring customer insights to product leadership. You will start by learning the product and Accounts Payable domain, building relationships with customers, and progressing toward senior roles as you demonstrate impact and growth within a hybrid work