Strategic CS Partner for Enterprise Success & Growth

Anaplan; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Anaplan is seeking a seasoned Customer Success professional to lead a strategic portfolio in the UK. You will drive deployment, user adoption, health, renewal and upsell motions while coordinating with Partners, Professional Services, and Account Executives to deliver exceptional ROI.

You will chair executive reviews, quantify value, and build long-term customer partnerships. Strong communication and change-management experience are essential in this role.

Qualifications

• Seasoned CS professional with enterprise SaaS experience.
• Ability to translate complex concepts into customer value.
• Experience leading cross-functional teams on strategic programs.

Responsibilities

• Manage a portfolio of enterprise customers with focus on deployment, adoption, health, renewal and upsell.
• Collaborate with Partners, Professional Services, and Account Executives for seamless implementations and ROI.
• Lead executive Quarterly Success Reviews and present Scorecards to stakeholders.
• Identify renewal risks and partner with Renewal Managers and AEs on mitigation plans.
• Develop change management programs and enable end-users across customer organizations.

Skills

Customer Success

SaaS platforms

Executive communication

Cross-functional leadership

Tools

CoE governance

Change management

Job description

Anaplan is seeking a seasoned Customer Success professional to lead a strategic portfolio in the UK. You will drive deployment, user adoption, health, renewal and upsell motions while coordinating with Partners, Professional Services, and Account Executives to deliver exceptional ROI.

You will chair executive reviews, quantify value, and build long-term customer partnerships. Strong communication and change-management experience are essential in this role.