Senior Customer Account Portfolio Manager

VOIS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) seeks a Senior Customer Account Portfolio Manager to own a significant portion of our client portfolio, reporting to the Customer Account Lead.

You will manage C-suite relationships, drive revenue growth, and orchestrate cross-functional teams across Vodafone to shape opportunities and deliver sustainable growth over the next 12–24 months.

Qualifications

• Demonstrated sustained client relations management at C-suite level or with key decision makers.

Responsibilities

• Understand client priorities and leadership agenda to build long-standing relationships.
• Own revenue growth, profitability, and account growth across portfolio.
• Coordinate cross-functional stakeholders to maximize growth outcomes and strategy alignment.
• Develop account plans and growth opportunities aligned to customer priorities and Vodafone objectives.
• Maintain a pipeline of growth opportunities across the portfolio and lead commercial conversations.

Skills

C-suite relationships

Portfolio management

Leadership

Consulting experience

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer orOpCo.

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance,profitabilityand expansion of footprint within the customer.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships atseniorlevel. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.

The Portfolio Lead willbe responsible fororchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12‑24 months.

What You’ll Do

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
• Build long standing relationships with the customer

Account Management

• Accountable for revenue growth, commercialperformanceand profitability across their portfolio of business
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within that area of the business

• Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
• Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
• Identifywhitespace opportunities and expand Vodafone’s share of wallet within the customer

Sales leadership and Excellence

• Drive sales and revenue, customergrowthand sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
• Build andmaintaina qualified pipeline of growth opportunities across the portfolio
• Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders tomaximisegrowth outcomes

Who You Are

• Demonstrated sustained client relations management experience at a C‑suite level or with key decision makers in the industry, building trusted client relationships
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within a client environment
• Demonstrated ability to navigate complex matrixorganisationsand influence stakeholders to achieve commercial and customer outcomes
• Leadership skills with the ability to manage and inspire cross-functional teams
• Consulting experience ideally

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.