Premium Order Fulfillment & Logistics Specialist

Technogym S.p.A.; Bracknell; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

On-site premium showroom

25 days annual leave

Free parking

Private Medical Insurance

Pension and Life Assurance

Job summary

Technogym, our UK HQ in Bracknell, seeks an Order Fulfilment & Logistics Specialist to manage end-to-end order-to-cash processes, support customers and sales teams, and ensure a seamless workflow. You will handle balance between delivery, CRM data, and post-delivery follow-ups.

The role emphasizes premium customer experience, accuracy, and collaboration with 3PLs and internal teams. Prior SAP experience is desirable but not essential.

Qualifications

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Familiarity with local VAT and fiscal regulations.
• Exceptional time management and resilience.

Responsibilities

• Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing.
• Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”
• “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing
• Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement
• Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”
• Constantly update CRM system with all relevant information collected during customer service activities
• Assure the proper management of TG Care Activities, granting adequate feedback to customers enquires
• Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.

Skills

Order management

Customer service

Communication skills

Analytical

Time management

Tools

SAP

Outlook

Salesforce

CRM systems

Job description

Technogym, our UK HQ in Bracknell, seeks an Order Fulfilment & Logistics Specialist to manage end-to-end order-to-cash processes, support customers and sales teams, and ensure a seamless workflow. You will handle balance between delivery, CRM data, and post-delivery follow-ups.

The role emphasizes premium customer experience, accuracy, and collaboration with 3PLs and internal teams. Prior SAP experience is desirable but not essential.