Customer Operations Specialist: Order Mgmt & Logistics

Assan Panel UK; Stowmarket; On-site; GBP 30,000 - 42,000; Full time

Job summary

Assan Panel UK is seeking a Customer Services Specialist/Executive to support sales operations and deliver a smooth customer experience from order receipt to delivery. The role involves coordinating with sales, logistics and finance, monitoring orders, and preparing regular performance reports.

A bachelor’s degree and 3–5 years of relevant experience, plus strong English and organizational skills, are expected.

Qualifications

• A bachelor's degree in business administration, International Trade, Logistics or a related field.
• 3–5 years of relevant experience in customer service, sales operations, order management or international trade.
• Excellent written and spoken English.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Managing customer orders from receipt and order entry through to delivery, ensuring accuracy and compliant with quotations and terms.
• Coordinating with sales, logistics, finance and other internal teams for timely order fulfilment and customer satisfaction.
• Monitoring order progress, delivery schedules and shipment forecasts; identify and resolve issues.
• Supporting sales operations including account coordination, payment follow-up and credit limit monitoring with Finance.
• Preparing regular reports on order status, shipments and customer-related performance.
• Coordinating documentation and sales administration for UK business and group companies.
• Supporting stock management, warehouse stock-taking and sample/non-standard orders.
• Maintaining accurate sales records and contributing to process improvements.

Skills

MS Office (Excel)

English proficiency

Communication

Organization

Customer focus

Education

Bachelor's degree in Business Administration / International Trade / Logistics

Tools

SAP

Job description

Assan Panel UK is seeking a Customer Services Specialist/Executive to support sales operations and deliver a smooth customer experience from order receipt to delivery. The role involves coordinating with sales, logistics and finance, monitoring orders, and preparing regular performance reports.

A bachelor’s degree and 3–5 years of relevant experience, plus strong English and organizational skills, are expected.