Strategic CSM | Hybrid Role for Growth

Bellrock Group; Liverpool; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life cover

Paid sick leave

Health & wellbeing program

Enhanced parental leave

Cycle to work

Holiday purchase

Discount scheme

Healthcare Cashplan

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Technologies is seeking a Customer Success Manager to manage a portfolio of clients across our Liverpool hybrid workspace. You will deepen product knowledge of Concerto, Mobiess and Wiggledesk, act as trusted advisor, drive adoption, retention and expansion through collaborative sessions with Product, Support and Sales.

You will run regular reviews, tailor demonstrations, capture feedback, and ensure data accuracy in HubSpot while supporting flexible, remote-friendly working patterns.

Qualifications

• Three years’ experience in Customer Success or similar role.
• Strong communication and relationship-building skills.
• Technical curiosity with AI and emerging technologies.
• Comfort with hybrid working and multi-stakeholder environments.

Responsibilities

• Manage relationships with a portfolio of customers.
• Develop knowledge of Bellrock Technologies’ products (Concerto, Mobiess, Wiggledesk).
• Understand customer objectives, configuration, usage and future needs.
• Conduct regular customer reviews covering priorities and renewal risks.
• Provide product guidance and recommendations to maximise value.
• Capture customer feedback and collaborate with Product and Sales.

Skills

Customer success

Account management

Software consultancy

CRM systems

HubSpot

AI interest

Relationship building

Job description

Bellrock Technologies is seeking a Customer Success Manager to manage a portfolio of clients across our Liverpool hybrid workspace. You will deepen product knowledge of Concerto, Mobiess and Wiggledesk, act as trusted advisor, drive adoption, retention and expansion through collaborative sessions with Product, Support and Sales.

You will run regular reviews, tailor demonstrations, capture feedback, and ensure data accuracy in HubSpot while supporting flexible, remote-friendly working patterns.