Hybrid CSM - Onboarding, Adoption & Renewals

Willo®; Manchester; Hybrid; GBP 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Monthly wellness allowance

Cycle-to-work scheme

Headspace subscription

Learning budget

Pension

Holiday package

Zusammenfassung

A global candidate-assessment platform is seeking a Customer Success Manager to oversee the post-sale journey. You will guide customer onboarding and adoption, ensuring their successful use of the platform. The ideal candidate has over 3 years of experience in a B2B SaaS environment, excels in project management, and is proficient with HubSpot CRM. This role offers a hybrid work model with competitive compensation and additional perks.

Qualifikationen

• 3+ years’ experience in Customer Success or Technical Account Management at a B2B SaaS company.
• Hands-on experience in onboarding and training that reduces time-to-value.
• Proven renewal and expansion track record.

Aufgaben

• Guide customers through a repeatable onboarding process.
• Monitor early usage and proactively intervene when activation stalls.
• Identify seat, feature, and multi-team expansion opportunities.

Kenntnisse

Customer Success

Project Management

Stakeholder Management

HubSpot CRM

Jobbeschreibung

A global candidate-assessment platform is seeking a Customer Success Manager to oversee the post-sale journey. You will guide customer onboarding and adoption, ensuring their successful use of the platform. The ideal candidate has over 3 years of experience in a B2B SaaS environment, excels in project management, and is proficient with HubSpot CRM. This role offers a hybrid work model with competitive compensation and additional perks.