Senior Enterprise CSM — Growth & Strategy (Remote)

Propello Cloud Ltd.; Manchester; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Hybrid working

Pension scheme

Regular social events

Generous holiday

Rewards suite access

Health cash plan

Career development

Job summary

Propello Cloud is seeking a Senior Customer Success Manager to own enterprise relationships, guide programme marketing and help grow our customer success function. You will combine strategic account management with practical marketing expertise and speak with senior stakeholders about business objectives.

Remote-first with optional hybrid from Manchester. You’ll lead reviews, drive adoption, retention, and expansion while translating client feedback into product and service improvements.

Qualifications

• Proven track record in enterprise customer success or strategic account management.
• Experience improving client outcomes and retaining key accounts.
• Understanding of customer lifecycle marketing and onboarding impact.

Responsibilities

• Own enterprise client relationships with clear objectives and success plans.
• Improve programme performance via onboarding, communications and optimisation.
• Identify risks to renewal and demonstrate value of investment.
• Spot opportunities to expand programmes and work with the commercial team.
• Lead QBRs and senior stakeholder meetings linking data to business outcomes.
• Coordinate across implementation, product, technical and partnerships teams to support launches.
• Translate client feedback into clear product and service improvements.
• Improve playbooks, reporting and ways of working, using AI thoughtfully to boost efficiency.

Skills

Enterprise CS

Strategic accounts

Client services

Data reporting

Stakeholder mgmt

Platform integrations

AI automation

Job description

Propello Cloud is seeking a Senior Customer Success Manager to own enterprise relationships, guide programme marketing and help grow our customer success function. You will combine strategic account management with practical marketing expertise and speak with senior stakeholders about business objectives.

Remote-first with optional hybrid from Manchester. You’ll lead reviews, drive adoption, retention, and expansion while translating client feedback into product and service improvements.