Strategic CSM - Drive Client Success (Hybrid UK)

Optimove; Dundee; Hybrid; GBP 37,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Lunch budget onsite

Modern office

Social events

Kitchens and snacks

Job summary

Optimove seeks a Customer Success Manager to manage high-value client relationships and drive value realization of our Positionless Marketing platform. You will collaborate with CMOs, CRM leads, and project teams to deliver outcomes, train clients, and advocate for customer needs.

The role demands strong communication, organizational skills, and a proactive mindset, with a focus on strategic client engagement and platform adoption.

Qualifications

• Bachelor's degree required.
• 1–4 years of experience in relevant roles, ideally from software companies.
• Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• A true value-enabler who relishes helping clients achieve their business goals.
• Fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Growth mindset – always pushing yourself out of your comfort zone.
• Excellent computer skills, including Excel.
• Experience in technology-related fields, preferably web-based software.
• Must be eligible to work in the UK – sponsorship not provided.

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
• Establish a trusted and strategic relationship with each assigned client.
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
• Be the customer's advocate internally by communicating requests and issues across departments.
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
• Communicate major product updates and releases ensuring clients enact changes.

Skills

Client relationship

Presentation skills

Analytical skills

Organized

Interpersonal skills

Growth mindset

Strong communication

Tech literacy

Articulate technology

Education

Bachelor's degree

Tools

Excel

Job description

Optimove seeks a Customer Success Manager to manage high-value client relationships and drive value realization of our Positionless Marketing platform. You will collaborate with CMOs, CRM leads, and project teams to deliver outcomes, train clients, and advocate for customer needs.

The role demands strong communication, organizational skills, and a proactive mindset, with a focus on strategic client engagement and platform adoption.