Strategic Client Success Lead for Key UK Accounts

DCBL (Direct Collection Bailiffs Ltd); Runcorn; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary paid £45,000–£55,000

Early finish Fridays

30 days holiday incl Bank Holidays

Free on-site parking

Employee Assistance Programme

Complimentary refreshments

Monthly company lunches

Structured induction

Career progression opportunities

Job summary

DCBL is seeking a senior client-facing Relationship Manager to lead strategic accounts from our Runcorn office. Working with the Head of Client Services, you will own high-value client relationships, shape service delivery, and drive commercial growth across the group.

You will engage with senior decision-makers, present performance insights, and identify opportunities to maximise the value of our services while watching for new business opportunities.

Qualifications

• Experience managing complex client relationships within a professional, regulated or B2B environment.
• Strong commercial awareness with ability to identify opportunities for growth and added value.
• Excellent analytical skills with the ability to interpret data and translate insights into meaningful recommendations.
• A proactive, solutions-focused approach with a genuine desire to deliver exceptional client outcomes.

Responsibilities

• Build trusted relationships with senior client stakeholders, from Operational Managers through to Directors and Board-level executives.
• Own a portfolio of strategic clients, ensuring outstanding service delivery and long-term client retention.
• Develop and deliver strategic account plans aligned with client objectives and DCBL's commercial goals.
• Analyse operational and commercial performance data to identify trends, opportunities and service improvements.
• Work closely with Operations, Legal, IT, Finance and Commercial teams to deliver seamless client outcomes.
• Act as the senior escalation point for complex client issues, taking ownership through to resolution.
• Identify opportunities for organic account growth and support wider commercial initiatives across the Group.

Skills

Relationship management

Strategic account management

Commercial acumen

Data analysis

Job description

DCBL is seeking a senior client-facing Relationship Manager to lead strategic accounts from our Runcorn office. Working with the Head of Client Services, you will own high-value client relationships, shape service delivery, and drive commercial growth across the group.

You will engage with senior decision-makers, present performance insights, and identify opportunities to maximise the value of our services while watching for new business opportunities.