Strategic Control Room Operator

Sopra Steria; Birmingham; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Flexible benefits fund

Job summary

Sopra Steria UK is recruiting a Strategic Control Room Operator to join our Information Centre at the heart of managing incidents on the National Highways SRN. The role is based in Birmingham and operates on a 6 days on/4 days off pattern within a 24/7 service, with salary of £26,000 plus a 15% shift allowance.

You will receive information from multiple sources, assess details, create and manage NTIS events, and assist with setting VMS across the SRN while monitoring traffic data and keeping

Qualifications

• Strong attention to detail.
• Team player with flexibility and commitment.
• Excellent verbal and written communication.
• Ability to build and maintain good relationships with colleagues and clients.
• Good geographical knowledge.
• Ability to follow policies and procedures consistently.
• Strong organisational skills and time management under pressure.

Responsibilities

• Receive information from various sources about incidents on the SRN, assess details and create/manage events on the NTIS system.
• Manage NTIS-generated events.
• Assist customers by setting Variable Message Signs (VMS) across the SRN.
• Monitor traffic data to detect current events.
• Validate and manage automated roadwork events.
• Keep stakeholders informed in line with agreed procedures.

Skills

Attention to detail

Team player

Excellent communication

Relationship building

Geographical knowledge

Policy compliance

Time management under pressure

Tools

NTIS System

VMS

Job description

Join a team that keeps the country moving!

We are currently recruiting for a Strategic Control Room Operator to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast-paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network.

This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).

What you’ll be doing:

• Receive information from various sources about incidents on the Strategic Road Network (SRN), assess details and create/manage events on the National Traffic Information Service system
• Manage NTIS-generated events
• Assist customers by setting Variable Message Signs (VMS) across the SRN
• Monitor traffic data to detect current events
• Validate and manage automated roadwork events
• Keep stakeholders informed in line with agreed procedures

What you’ll bring:

• Strong attention to detail
• A team player with flexibility and commitment
• Excellent communication skills – verbal and written
• Ability to build and maintain good relationships with colleagues and clients
• Good geographical knowledge
• Ability to follow policies and procedures consistently
• Organisational skills and time management under pressure

Employment Type: Full-time, Permanent

Location: Based out of the office in Birmingham

Security Clearance level: Must be eligible for BPSS

Internal Recruiter: Olly Walker

Salary: £26,000 + 15% shift allowance

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.