Operational Controller

ameygroupi; Warrington; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension scheme

Career progression

Annual leave and welfare

Job summary

Amey is offering an exciting opportunity for an Operational Controller to join the Strategic Highways Area 7 team based in Newton-le-Willows, Warrington. You will coordinate incident response across the strategic road network, ensuring safety and continuity for road users and stakeholders.

This site-based role operates on a rotating shift pattern, with 12-hour shifts, 4 days on and 4 days off, including nights.

Qualifications

• Experience coordinating incident response in a fast-paced operational/highways environment.
• Strong leadership and team management capabilities.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Coordinate Incident Response Teams across the strategic highway network.
• Deploy crews to accidents, incidents and emergencies.
• Manage defects reported by inspectors, the police and other stakeholders.
• Act as central point of communication between operational teams and stakeholders.
• Support daily operational handovers to ensure continuity of service.
• Manage resource deployment and operational responses.

Skills

Incident coordination

Leadership

Communication

Stakeholder engagement

Decision making under pressure

Organisational skills

Shift pattern management

Education

HNC/HND qualification or equivalent

Membership of a professional institution (in progress)

Job description

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We have an exciting opportunity for an Operational Controller to join our Strategic Highways Area 7 team based in Newton-le-Willows, Warrington.

Working within a fast-paced operational environment, you will play a key role in coordinating incident response activities across the strategic road network, ensuring a safe and efficient service for road users and stakeholders alike.

This is a fully site-based role operating on a rotating shift pattern.

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have the opportunity to support critical highway operations, coordinating resources and responding to incidents that directly impact road user safety and network availability.

Hours of Work

• 12-hour shifts
• 4 days on, 4 days off
• 4 nights on, 4 days off
• Overtime opportunities available

What you will be doing

• Coordinating Incident Response Teams (IRT) across the strategic highway network
• Deploying crews to accidents, incidents and emergency situations
• Managing defects reported by inspectors, the police and other stakeholders
• Acting as a central point of communication between operational teams and stakeholders
• Supporting daily operational handovers to ensure continuity of service
• Managing resource deployment and operational responses

  Why Join Us?

  This role offers the opportunity to be at the heart of an operation that delivers an instant response to major incidents and accidents, helping to keep the strategic road network safe and operational.

  You'll be joining a close-knit team of four Operational Controllers and one Manager, within a culture that is described as inclusive, collaborative and supportive.

  We Want to Hear From You If You Have

  • Experience within a fast-paced operational, highways, infrastructure or engineering environment
  • Strong leadership and team management capabilities
  • Excellent communication and stakeholder engagement skills
  • The ability to make decisions confidently under pressure
  • Strong organisational and prioritisation skills
  • Experience managing client relationships and delivering customer-focused outcomes
  • HNC/HND qualification or equivalent
  • Working towards membership of a relevant professional institution
  • Experience of bridge and highway structures
  • Experience supporting inspection and maintenance projects
  • Previous line management or supervisory experience
  • Knowledge of highway inspection and maintenance regimes

  Key Attributes

  We are looking for someone who is:

  • Confident and decisive
  • Able to lead and influence others
  • Collaborative and team-oriented
  • Calm and resilient under pressure

  What We Can Offer

  Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

  Some of our benefits include:

  • Exceptional personal development, training and progression plans
  • Generous pension scheme, with extra contributions from Amey
  • 24 days annual leave, plus bank holidays
  • Save with Amey discounts
  • Family-friendly policies
  • Membership of our Affinity Networks
  • Two Social Impact Days each year

  Additional Requirements

  Successful applicants will be required to:

  • Undertake a pre-employment medical assessment
  • Complete a drug and alcohol screening test
  • Work a rotating shift pattern including days, nights and weekends

  About Amey

  Who we are: Amey is a leading provider of engineering, operations and decarbonisation solutions for UK infrastructure.

  What we do: We design, maintain and operate critical infrastructure that keeps communities connected, supports economic growth and improves everyday journeys.

  To find out more visit our website: amey.co.uk/careers

  Diversity and Inclusion

  We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates.

  We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

  Please contact Chantal Hayes at [e-mail] to discuss any access needs, reasonable adjustments or additional support you may require during the recruitment process.