Control Room Operator - M25

Balfour Beatty plc; Dartford; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Smart working (up to 40% remote)

25 days annual leave

Pension

Volunteering leave

Job summary

Connect Plus Services, on behalf of Balfour Beatty plc, is seeking a calm, decisive incidents coordinator in Dartford to manage incident response for the M25. You will coordinate resources and communicate with teams to keep safety and traffic moving during critical events.

Shifts are 4 on, 4 off (12 hours) with travel to other sites as required. The role requires CCTV monitoring, weather decision support, and close liaison with emergency services and stakeholders.

Qualifications

• Experience of working in an operational control room, in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Responsibilities

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Skills

Control room experience

Emergency services background

Strong communication

Problem solving

Tools

CCTV monitoring systems

Job description

About The Role

Are you looking for a dynamic and rewarding career where you can make a real impact? With 13 years remaining on this major infrastructure project, this role offers stability, growth, and the opportunity to work on one of the UK’s most vital road networks.

About The Role

Are you looking for a dynamic and rewarding career where you can make a real impact? With 13 years remaining on this major infrastructure project, this role offers stability, growth, and the opportunity to work on one of the UK’s most vital road networks. As a key player in the operation and management of the strategic roads network, you will be at the heart of incident response, traffic management, and critical decision-making, ensuring safety, efficiency, and seamless coordination across the M25 and its key infrastructure. This is more than just a job - it’s a chance to develop specialist expertise, collaborate with emergency services and key stakeholders, and be part of a team dedicated to keeping the UK's busiest motorway running safely and smoothly. If you’re looking for a career that offers challenge, impact, and long-term progression, we’d love to hear from you.

Location

Dartford (with travel to other locations as required)

Shift Pattern

4 On 4 Off - Mixture of Days and Nights (12 hour shifts).

BPSS check required

Yes

What you'll be doing

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Who we're looking for

We are seeking a calm, decisive, and proactive professional who thrives in a fast-paced, high-pressure environment. If you’re looking for a challenging yet rewarding role with long-term stability and career growth, this could be the opportunity for you!

The Following Qualities/experience Are Essential

• Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

Benefits

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]