Technology Services Lead Engineer – M25

Connect Plus Services; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Career stability and growth

Professional development opportunities

Diverse and inclusive workplace

Job summary

A vital infrastructure company in the United Kingdom is seeking a Technology Services Lead Engineer to oversee a team responsible for maintaining roadside technology systems along the M25 network. The successful candidate will have strong leadership skills, hands-on experience, and a technical background in telecommunications or electronics. This role requires flexibility, a driving license, and the ability to manage competing tasks effectively, ensuring high standards of operational performance and safety.

Qualifications

• Must have NHSS8 certification.
• Broad technical experience across roadside technology systems.
• Proven ability to manage competing priorities effectively.

Responsibilities

• Lead and manage a team of engineers and technicians.
• Ensure compliance with health and safety standards.
• Develop and implement fault-reduction strategies.
• Attend to faults and emergencies across the network.

Skills

People management

Technical guidance

Strong communication

Flexibility

Education

HNC or BTEC Higher National Certificate in electronics or telecommunications engineering

Minimum eight years’ experience working on motorway communications or related systems

Tools

ServiceNow

MIDAS

CCTV

VMS

Job description

Join Connect Plus Services and take on a key leadership position within our Technology Services team, helping to maintain and enhance the critical technological infrastructure across the M25 network.

As Technology Services Lead Engineer, you will lead and manage a team of up to four engineers and technicians, ensuring effective task allocation, high performance and operational excellence. Alongside your leadership duties, you will remain hands-on—attending site activities where required and providing expert technical guidance to support your team.

You will be responsible for the cyclic maintenance and fault rectification of essential roadside technology systems, including CCTV, Emergency Roadside Telephones, MIDAS, RCC, NTIS, HAWIS, traffic signals and message signs. All work will be delivered in accordance with quality plans and contractual requirements set by National Highways and Connect Plus Services.

This is an opportunity to play a vital role in the continued performance, safety and resilience of one of the UK’s most important transport networks.

Location and Working Arrangements

This role is based within CPS Area 5 and requires regular travel across the network to support operational activities. Flexibility is essential, as you will be required to respond to faults, emergencies and operational demands. A full UK driving licence is required, and you must be comfortable working at height and in confined spaces when necessary.

What You’ll Be Doing

You will promote and adhere to the Zero Harm safety culture at all times, ensuring all health and safety concerns are recorded and reported promptly. You will deliver a customer‑focused, service‑oriented and commercially aware approach to all work.

You will supervise and manage a team of engineers and technicians, ensuring effective workload distribution, performance management and compliance with operational standards. This includes responsibility for timesheets, annual leave, sickness and absence management.

You will support field teams by attending jobs when required, providing technical guidance and ensuring all activities meet contractual KPIs and quality expectations. You will carry out cyclic maintenance and fault rectification on roadside technology assets, attending faults, knockdowns and corrective maintenance activities, including full site and equipment reinstatement.

A key part of your role will be developing and implementing fault‑reduction strategies, ensuring accurate data capture in ServiceNow, and maintaining detailed asset and maintenance records. You will liaise regularly with control offices, regional control centres and traffic operations centres, and attend meetings when required.

You will maintain technical proficiency in National Highways systems and software, ensure compliance with NHSS8 sector scheme requirements, and manage regional portfolios in line with CPS standards. You will also respond to emergencies in accordance with agreed procedures, provide technical support for third‑party faults and ensure all equipment is securely logged, stored and maintained.

You will work closely with partners and stakeholders—including Balfour Beatty, Atkins, Egis and supply chain organisations—to support consistent and high‑quality service delivery.

Who We’re Looking For

You will have:

• An HNC or BTEC Higher National Certificate in electronics or telecommunications engineering, or an agreed equivalent qualification, supported by significant industry experience; or
• A minimum of eight years’ experience working on motorway communications or closely related systems.

You will also bring:

• NHSS8 certification
• Strong knowledge of National Highways communications infrastructure, standards and testing requirements (including ADAMr)
• Broad technical experience across systems such as MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS and traffic signals
• Proven people‑management skills, with the ability to lead, motivate and develop a small technical team
• Strong communication skills and experience working with NRTS contractors
• Flexibility to operate across different areas of the network

You will be well organised, self‑motivated and capable of managing competing priorities while maintaining high standards of safety, quality and performance.

Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.

Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.

Challenging : seeks and advocates improvements to add value and drive continuous performance.

Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to [e-mail]