[6990] Control Room Operator

National Highways; Birmingham; On-site; GBP 29,000 - 37,000; Full time

Job summary

National Highways in the West Midlands is seeking a Control Room Operator based at our Birmingham Regional Operations Centre. You will monitor traffic, coordinate incidents, and support road maintenance to keep journeys safe and smooth.

You will work 6 days on, 3 off, 24/7 coverage with shifts including early, late, nights. Strong communication, calm under pressure, and comfort with technology are essential, along with GCSEs in maths and English.

Qualifications

• GCSE Maths and English at grade C/4 or above, or equivalent.
• Willingness to work shifts as part of a 24/7 cover.
• Strong communication skills and ability to problem-solve under pressure.

Responsibilities

• Monitor live traffic conditions using CCTV cameras, sensors, and real-time feeds to track traffic flow and incidents.
• Coordinate incident responses, including dispatching traffic officers and alerting emergency services.
• Provide timely information to road users via dynamic signs and traffic information services.
• Collaborate with police, fire services, and local authorities to manage incidents safely.
• Assist with coordinating road maintenance and construction work to minimize disruption.

Skills

Decision-making and problem-solving

Excellent communication skills

Work calmly under pressure

Technology proficient

Typing proficiency

Education

GCSE Maths and English

Tools

CCTV systems

Traffic sensors

Real-time data

Job description

About the job.

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region, where you’ll be based at our Regional Operations Centre in Birmingham.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The salary for the position is £29,010 plus 25% shift allowance (combined salary of up to £36,262.50), increasing to £30,210 plus shift allowance after 9 months successful probation (combined salary of up to £37,762.50).

Want to find out more about our Control Rooms, take a look here!

• Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
• Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
• Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
• Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.
• Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

• Decision-making and problem-solving skills
• Excellent communication skills and telephone manner
• Ability to work calmly under pressure
• Comfortable with technology and able to quickly learn new systems
• A high level of typing proficiency

Other Requirements

• GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
• Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

*Please note, the advert may close ahead of the deadline if we receive a large number of applications.