Strategic Client Success Manager - FinTech/Crypto Flexible

INKcredible Design & Printing; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Health & Wellness support

Financial growth opportunities

Commuter allowance

Learning & Development

Job summary

Ledger in London is seeking an experienced Account Manager to own client relationships end to end across exchanges, banks, custodians and fintechs. You will drive integration and adoption, explain product features clearly, run workshops, and guide clients through technical integration with our Solutions Engineers.

You’ll grow accounts through upsell and renewals, negotiate contracts, and turn client feedback into prioritized input for Product.

Qualifications

• 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.
• Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
• A track record of upselling and expanding accounts against targets.
• Experience negotiating contracts and renewals with enterprise clients.
• Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.
• Hands‑on experience with digital assets, or a clear and demonstrable interest in the space.
• Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.
• A structured, self‑driven way of working. You manage a portfolio without being chased.

Responsibilities

• Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
• Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.
• Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.
• Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
• Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.
• Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
• Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.

Skills

Account management

B2B SaaS

Contract negotiation

Customer relationships

Technical discussion

English language

Cross-functional collaboration

Job description

Ledger in London is seeking an experienced Account Manager to own client relationships end to end across exchanges, banks, custodians and fintechs. You will drive integration and adoption, explain product features clearly, run workshops, and guide clients through technical integration with our Solutions Engineers.

You’ll grow accounts through upsell and renewals, negotiate contracts, and turn client feedback into prioritized input for Product.