Strategic Customer Success Director — Enterprise Lending

UK1 Finastra International Limited; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work arrangements

Wellbeing programs

Medical insurance

Retirement plans

Volunteer days

Diversity networks

Career development

Job summary

Finastra seeks a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using Loan IQ, Trade, and Corporate Channels. You will drive adoption, retention, renewal readiness, and long‑term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.

The role requires strong relationship management, commercial acumen, and domain expertise in

Qualifications

• 8+ years in Customer Success, Account Management or similar roles within enterprise software/SaaS.
• Experience managing complex enterprise customer portfolios and renewals.
• Background in financial services, corporate lending, banking tech, or trade finance.
• Strong executive stakeholder management and customer engagement skills.
• Experience with SaaS transformations, cloud adoption, or platform modernization.
• Excellent communication and relationship-building across technical and business audiences.
• Analytical, proactive, and capable of risk management.

Responsibilities

• Drive customer adoption, value realization, and outcomes across Corporate Lending customers.
• Develop and execute Customer Success Plans aligned to objectives and priorities.
• Monitor health, usage trends, and risk indicators; address challenges and escalations.
• Lead onboarding, success reviews, and executive business reviews.
• Partner with Sales to support renewals, retention, and expansion opportunities.
• Act as trusted advisor and executive sponsor for key strategic accounts.
• Support transformations including cloud migration, platform modernization, and SaaS adoption.
• Drive adoption of new product capabilities and promote best practices.
• Collaborate with Product, Engineering, Support, and PS to improve outcomes.
• Provide customer insights to influence product strategy and service improvements.
• Contribute to revenue retention and portfolio growth through strong engagement.

Skills

Customer Success

Executive engagement

SaaS Expertise

Financial services

Cloud adoption

Renewals & retention

Data analytics

Leadership

Job description

Finastra seeks a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using Loan IQ, Trade, and Corporate Channels. You will drive adoption, retention, renewal readiness, and long‑term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.

The role requires strong relationship management, commercial acumen, and domain expertise in