Enterprise Customer Success Director, Corporate Lending

Finastra; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Finastra in London seeks a Customer Success Director – Corporate Lending to lead outcomes for a portfolio of strategic enterprise customers, overseeing adoption, retention, renewal readiness, and long-term value realization. You will partner across Sales, Product, Professional Services, and Support to drive customer success and growth.

The role requires deep experience in financial services and lending technology, with a track record of executive stakeholder management and delivering measurable

Qualifications

• Proven experience in Customer Success, Account Management, or similar in enterprise software/SaaS.
• Experience managing complex enterprise portfolios with focus on retention and renewals.
• Background in financial services, corporate lending, banking technology, or trade finance.
• Strong executive stakeholder management and data-driven decision making.

Responsibilities

• Drive customer adoption and value realization across a Corporate Lending portfolio.
• Develop and execute Customer Success Plans aligned to objectives and priorities.
• Monitor health, usage trends, and risk indicators; address challenges proactively.
• Lead onboarding, success reviews, and executive business reviews with customers.
• Collaborate with Sales to support renewals and identify expansion opportunities.
• Act as trusted advisor and executive sponsor for strategic accounts.
• Support cloud adoption, SaaS migration, and platform modernization initiatives.
• Promote best practices for change management and user adoption.

Skills

Customer Success

Account Management

Client Services

Enterprise SaaS

Executive Stakeholders

Data-Driven

Tools

Loan IQ

Trade Finance Platforms

Job description

Finastra in London seeks a Customer Success Director – Corporate Lending to lead outcomes for a portfolio of strategic enterprise customers, overseeing adoption, retention, renewal readiness, and long-term value realization. You will partner across Sales, Product, Professional Services, and Support to drive customer success and growth.

The role requires deep experience in financial services and lending technology, with a track record of executive stakeholder management and delivering measurable